Refunds and fixes

Last updated October 1, 2026

This is a draft. It describes how we work today, and it may change before it becomes final.

If a photo gets your product wrong

Every photo is checked against your real product before you see it. If one you keep still shows it wrong (a wrong word, logo, part, or color), tell us within 14 days of delivery and we'll replace it free. That's a fix, and it never counts against you.

First Shoot

If we can't deliver at least 5 photos you're happy to keep from your First Shoot, we refund the First Shoot price. Tell us within 14 days of delivery. Any keepers you already downloaded stay yours to use.

Memberships

You can cancel anytime from your account, in one step. Your membership runs to the end of the period you've paid for, and it doesn't renew after that. Monthly plans aren't refunded for a month already started. For a yearly plan, if you cancel within 14 days of the yearly charge and no gallery was delivered in that time, we refund that charge in full. After that, the plan runs to the end of the year. We email you a reminder at least 15 days before a yearly plan renews.

Extra photos and re-shoots

Extra photos unlock the moment they're paid for, so they aren't refundable, except under the fix promise above. A re-shoot is a new gallery in a new direction, and it has its own fix promise.

If we cancel

If we ever have to cancel an order, we refund anything paid for work we haven't delivered. That includes an order for a product we don't shoot (see the terms, section 4): it's canceled and refunded in full.

How to ask

Reply to any of our emails, or write to [email protected] with your gallery code. We answer within one business day. Refunds go back to the card you paid with, through our payment processor, usually within 5 to 10 business days.